Claims and returns

Claims and returns

How to report a defect or withdraw from an eligible purchase.

Effective from 27 August 2026
The website is still in test mode

The operator has not yet supplied the mandatory identity and contact details. They must be completed in the Díly na zakázku Workshop app before live orders are accepted.

These documents are an operational template. Before live sales, the operator must review them for its legal form, products and delivery methods.

Claim

Send the order number, defect description, requested remedy and useful evidence. Wait for return instructions and do not send cash on delivery.

Valid defect claim

A refund for a valid defect claim is not reduced by print progress or consumed material, and no automatic claim-assessment fee is charged.

Customer-requested stop

If the customer asks to stop non-defective custom work in progress and the operator agrees, an individual settlement may reflect a reasonable documented material cost. Progress is only an estimate and staff review the amount before any refund.

Remedies

Depending on legal conditions, repair, replacement, a reasonable discount or withdrawal may be available.

14-day withdrawal

Consumers can normally withdraw from distance purchases of standard stock goods within 14 days. Custom-made or personalised goods are generally excluded; defect rights still apply.

Notice template

I withdraw from order no. …, ordered on … / received on …. Consumer name and address: …. Date and signature (paper only).

Operator and seller

The operator has not yet supplied the mandatory identity and contact details. They must be completed in the Díly na zakázku Workshop app before live orders are accepted.